Privacy Policy

1. Who We Are

This Privacy Policy explains how Unisolva for Information Technology and App Development L.L.C. (“Unisolva”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our websites, communicate with us, or use our services.

Company details:

• Legal name: Unisolva for Information Technology and App Development L.L.C.
• Address: Building 2 – First Floor – Kazan Mall – Gamal Abdel Nasser Axis – First and Second Tourism Services Center, 6th of October City, Giza, Egypt.
• General inquiries: [email protected]

2. Scope

This Privacy Policy applies to:

• Our websites and online portals (including any customer portal used to order or manage services).
• Our services, including web hosting, email hosting, website development/maintenance, WordPress services, ERP/Odoo implementation and hosting, and related consulting (collectively, the “Services”).

This Privacy Policy does not apply to third-party websites, applications, or services that you may access through links or integrations; those are governed by the third party’s privacy practices.

3. Our Role: Controller vs. Processor

Depending on the context, Unisolva may act as a “controller” or a “processor” (or similar terms under applicable law):

• Website and sales/support communications: Unisolva generally acts as the controller of personal data we collect directly from you.
• Hosted customer content and service data: when we host or process data on your behalf (e.g., email mailboxes, website databases, ERP/Odoo databases), you (or your organization) generally acts as the controller and Unisolva acts as a processor/service provider.

If you require a Data Processing Addendum (DPA) for controller-processor arrangements, please contact us at [email protected].

4. Personal Data We Collect

4.1 Data you provide

We may collect personal data you submit to us, such as:

• Identity and contact details (name, email address, phone number, company name, job title).
• Billing details (billing address, tax/VAT details where applicable, invoice information).
• Support and service communications (tickets, emails, chat messages, call notes).
• Project materials you share (requirements, documents, images, credentials) to deliver professional services.

4.2 Data collected automatically

When you use our websites or portals, we may automatically collect:

• Device and usage data (IP address, browser type, device identifiers, operating system, pages viewed, timestamps, referral URLs).
• Security and diagnostic logs (authentication events, error logs, activity logs, abuse indicators).
• Cookie and similar technology data (see Section 7).

4.3 Customer content processed through Services

If you use our hosting/email/ERP services, we may process content and personal data within your hosted environment (for example: mailbox content, website forms, application databases, user lists). This data is typically determined and controlled by you as the customer.

5. How We Use Personal Data

We use personal data for the following purposes:

• Provide, operate, and maintain the Services (account provisioning, configuration, service delivery).
• Process orders, subscriptions, billing, and payments; send invoices and payment notices.
• Provide customer support and handle requests and complaints.
• Maintain security, prevent fraud/abuse, detect and respond to incidents, and protect our infrastructure.
• Improve and develop our websites and Services (performance monitoring, troubleshooting, service analytics).
• Send service-related messages (maintenance notices, security alerts, policy updates).
• Send marketing communications where permitted (you can opt out at any time).
• Comply with legal obligations and enforce our agreements.

6. Legal Bases for Processing (Where Applicable)

Depending on your location and applicable law, we process personal data based on one or more of the following legal bases:

• Contract: to provide the Services you request and to perform our agreement with you.
• Legitimate interests: to secure, operate, and improve our Services and prevent fraud/abuse, balanced against your rights.
• Consent: where we ask for your consent (for example, certain cookies or marketing in some jurisdictions).
• Legal obligation: to comply with applicable laws (for example, tax, accounting, and lawful requests).

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our websites and portals. Cookies may be set by us or by third parties.

Cookie categories may include:

• Strictly necessary cookies: required for core functionality (login sessions, security, fraud prevention).
• Preferences cookies: remember your settings (language, display preferences).
• Analytics cookies: help us understand website usage and improve performance.
• Marketing cookies: used to measure campaigns and deliver relevant advertising (where used and where permitted).

You can control cookies through your browser settings and, where available, through on-site cookie controls. Disabling certain cookies may impact site functionality.

8. How We Share Personal Data

We may share personal data in the following circumstances:

• Service providers (processors): companies that help us deliver Services (e.g., data center or cloud infrastructure providers, domain and DNS-related providers if applicable, email delivery and security providers, payment processors, analytics providers, ticketing and communication tools).
• Legal and compliance: when required by law, court order, or to respond to lawful requests, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets (subject to appropriate safeguards).

We do not sell personal data as that term is commonly understood. If we engage in targeted advertising in the future, we will update this policy and provide appropriate controls where required.

9. International Data Transfers

We are based in Egypt, and we may process and store personal data in Egypt and in other countries where we or our service providers operate. Where cross-border transfers require safeguards, we implement contractual and organizational measures intended to protect personal data.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Typical retention practices include:

• Account and billing records: retained for the duration of the relationship and for the period required by applicable accounting/tax obligations.
• Support records: retained to manage support history, improve service quality, and for compliance/audit needs.
• Security logs: retained for a limited period suitable for security monitoring and incident investigation.
• Hosted customer content: upon termination, we may delete customer content and associated service data within 30 days, unless you request earlier deletion (where feasible) or we are legally required to retain certain data.

Backup media may retain data for a limited time due to backup rotation schedules. Restores are intended for disaster recovery and may not be available after retention periods expire.

11. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights and Choices

Your rights depend on applicable law and your relationship with Unisolva. Subject to legal limits, you may have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data in certain circumstances.
• Object to or restrict certain processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time (by using the unsubscribe link or contacting us).

To exercise rights, contact us at [email protected]. We may request reasonable verification before responding. We aim to respond within a reasonable timeframe, and in many cases within 30 days, unless a longer period is permitted by law.

13. Customer Data in Hosted Services

If you are an end user of a customer who uses Unisolva-hosted services (for example, you have an account in a hosted ERP system), please direct privacy requests to the organization that controls the system (the customer/controller). Unisolva will assist our customers with fulfilling requests as required by applicable law and our agreements.

14. Children’s Privacy

Our websites and Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact [email protected] and we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date. If changes are material, we may provide additional notice through the website, portal, or email.

16. Contact Us

If you have questions or requests regarding privacy, contact us:

• Privacy inquiries: [email protected]
• Address: Building 2 – First Floor – Kazan Mall – Gamal Abdel Nasser Axis – First and Second Tourism Services Center, 6th of October City, Giza, Egypt.