Effective date:[18-02-2026]
Last updated:[18-02-2026]

Company:Unisolva for Information Technology and App Development L.L.C. (“Unisolva”, “we”, “us”, “our”)

Address:Building 2 – First Floor – Kazan Mall – Gamal Abdel Nasser Axis – First and Second Tourism Services Center, 6th of October City, Giza, Egypt

Contact

These Terms of Service (“Terms”) govern your access to and use of Unisolva’s website(s), portals, and services, including (without limitation) web hosting, email hosting, website development and maintenance, WordPress services, ERP/Odoo implementation and hosting, and related consulting (collectively, the “Services”).

By creating an account, placing an order, signing an order form/proposal, or using any Services, you agree to these Terms.

1. Definitions

• “Account”: Your customer account with Unisolva (including WHMCS/portal access).
• “Agreement”: These Terms plus any Order Form/Proposal/Statement of Work (“SOW”), Service Level Agreement (“SLA”), and referenced policies.
• “Client Materials”: Content, data, credentials, trademarks, files, and instructions you provide.
• “Content”: Any data or material stored, transmitted, or processed through the Services.
• “Order Form / Proposal / SOW”: Any document or online checkout describing scope, pricing, term, deliverables, and limits.
• “Third-Party Services”: Products or services not owned by Unisolva (e.g., registries, payment processors, CDNs, vendors).
• “Subscription Term”: The period you purchase (monthly/annual/multi-year), as stated in your order.

2. Documents Incorporated by Reference

Depending on what you purchase, the following documents form part of the Agreement (as published on our website or provided with your order):

• Acceptable Use Policy (“AUP”)
• SLA / Support Policy
• Refund Policy
• Privacy Policy
• Data Processing Addendum (“DPA”), where applicable

If there is a conflict among documents, the following order of precedence applies unless stated otherwise: Order Form/SOW, then SLA, then these Terms, then referenced policies.

3. Eligibility and Authority

You must be able to form a binding contract. If you are using Services for an organization, you represent that you have authority to bind it. You are responsible for ensuring your use of the Services complies with applicable laws.

4. Accounts, Access, and Security

• Accurate information: You must provide and maintain accurate billing and account information.
• Credential security: You are responsible for safeguarding passwords, API keys, and administrator access.
• Verification: We may request reasonable verification to protect security and prevent fraud.
• Admin actions: Anyone with admin access to your Account may create, modify, or cancel services; you are responsible for access management.

5. Orders, Scope, and Change Control

• Scope: Services are provided as described in the applicable Order Form/SOW and service descriptions. Anything not explicitly included is out of scope.
• Change requests: Additional work (new features, customizations, migrations) may require a written change request and additional fees.
• Client responsibilities: You must provide timely approvals, access, and materials. Delays caused by you may impact timelines and do not pause billing unless explicitly agreed in writing.

6. Acceptable Use (High-Level)

You agree not to use the Services to:

• Violate any law or third-party rights.
• Distribute malware, exploit vulnerabilities, or run unauthorized scans.
• Engage in phishing, fraud, spoofing, or deceptive practices.
• Send spam or operate unsolicited bulk messaging.
• Host or transmit illegal or abusive content, or promote violence.
• Mine cryptocurrency or run workloads intended to consume excessive CPU/RAM/disk I/O on shared services.
• Interfere with other customers, our infrastructure, or upstream providers.

Resource limits apply (storage, traffic, CPU, RAM, inodes, processes, database usage, email sending). Limits are defined in your plan/order and may be enforced to protect platform stability.

7. Hosting and Email Services

7.1 Shared/Reseller Hosting and Usage Policies

• Plan limits: Your plan includes the limits stated in your order.
• Fair use: “Unlimited” features (if mentioned) are subject to reasonable use and platform protection controls.
• High-traffic / high-resource sites: If your site(s) exceed normal shared-hosting patterns, we may require optimization, impose throttling, or ask you to upgrade.

7.2 Email

• Deliverability not guaranteed: We do not guarantee inbox placement.
• Sending limits: We may enforce sending rate/volume limits, anti-spam checks, and reputation controls.
• Authentication: We may assist with SPF/DKIM/DMARC where included, but you remain responsible for DNS control and correct setup.

8. ERP/Odoo Services and Professional Services

• Implementation outcomes: ERP outcomes depend on your processes, data quality, user adoption, and timely decisions. We do not guarantee business outcomes.
• Acceptance: Deliverables are deemed accepted upon (a) your written acceptance, (b) production use, or (c) no written rejection within 10 business days after delivery, whichever comes first.
• Third-party modules: If you request third-party apps/modules, you are responsible for vendor licensing and terms. Integration support is best-effort unless otherwise stated.

9. Third-Party Services, Software, and Bundled Licenses

• Dependencies: Some services rely on third parties (registries, payment gateways, CDNs, datacenters, vendors). Availability/performance may depend on them.
• Bundled software: If plans include premium tools, they are provided under vendor terms and may be limited by activation counts/domains/usage. We may replace bundled tools with comparable alternatives if vendor terms or availability change.
• No warranty from us: Third-party products are provided “as is” to the extent permitted by law.

10. Backups, Data Retention, and Security

• Backups: If backups are included, they are a convenience – not your only backup strategy. You are responsible for independent backups of critical data.
• Retention and restore: Backup frequency/retention and restores are defined in your plan/SLA. Restores may not cover every file/database perfectly.
• Security: We apply reasonable controls, but no system is 100% secure. You are responsible for application security (updates, passwords, plugins, access).
• Incident response: If we detect compromise or abuse, we may isolate services, reset credentials, block traffic, or suspend access to protect the platform.

11. Support, Maintenance, and Uptime

• Support coverage: Hosting and Email are supported 24/7 via channels stated in the Support Policy/SLA. ERP/Odoo and Professional Services are supported during business hours as stated in your Order Form/SLA.
• Planned maintenance: We may perform maintenance that can cause downtime; when practical, we will provide advance notice.
• Uptime targets: Any uptime commitment applies only if explicitly stated in an SLA or Order Form and excludes factors outside our control.

12. Fees, Billing, Renewals, and Taxes

• Fees: Prices are as stated in your order. Setup/professional services may be non-refundable once work begins.
• Auto-renewal: Subscriptions renew automatically unless disabled/canceled before renewal (per portal rules).
• Late payment: We may suspend Services for overdue invoices. Reactivation may require full payment and an administrative fee.
• Taxes: Fees are exclusive of applicable taxes unless stated otherwise. If VAT applies, it will be added per Egyptian law and invoicing requirements.
• Chargebacks: Payment disputes/chargebacks may trigger suspension until resolved.

13. Refunds and Cancellations

Refund eligibility is governed by the Refund Policy and/or your Order Form.

13.1 Hosting Refund Window

Unless your Order Form states otherwise, hosting subscriptions are eligible for a refund within 14 days from the order date, subject to:

• No violation of the AUP.
• Reasonable usage (no abuse or fraud).
• Any exclusions in the Refund Policy.

13.2 Exclusions

• Professional services (implementation, customization, consulting) are non-refundable for time delivered or committed.
• Domain-related fees (if offered) are generally non-refundable once processed, unless explicitly stated otherwise.

13.3 Cancellation

You can cancel via the customer portal or by emailing [email protected] with your service ID and relevant details.

14. Suspension and Termination

We may suspend or terminate Services (with or without notice where legally permitted) if:

• You breach these Terms or the AUP.
• Payment is overdue.
• Your use creates security risk or platform instability.
• Required by law, court order, or an upstream provider request.
• We reasonably suspect fraud or unauthorized activity.

14.1 Data Deletion

After termination, you are responsible for exporting your data. We may delete Content after 30 days from termination, unless legally required to retain longer.

15. Intellectual Property

• Our IP: Unisolva retains all rights in its tools, templates, documentation, systems, and know-how.
• Your IP: You retain ownership of Client Materials and Content; you grant us a limited license to host/process them solely to provide Services.
• Deliverables: Unless stated in the SOW, once all fees are paid, you receive a license to use delivered work products for your business purposes. Source-code transfer/ownership must be stated explicitly.

16. Confidentiality

Each party will protect the other’s confidential information using reasonable care and use it only to perform under the Agreement, except where the information is public, independently developed, or lawfully obtained.

17. Warranties and Disclaimers

• Services are provided “as is” and “as available.”
• We do not warrant uninterrupted or error-free operation, inbox placement, search rankings, or business outcomes.
• Third-party services are outside our control.

18. Limitation of Liability

• Indirect damages excluded: Unisolva is not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or business interruption).
• Liability cap: Unisolva’s total liability for claims arising out of or related to the affected Service is limited to the fees you paid to Unisolva for that Service in the 12 months preceding the event giving rise to the claim.
• Non-excludable liability: This section does not limit liability that cannot be limited under applicable law (including fraud or willful misconduct).

19. Indemnification

You will indemnify and hold harmless Unisolva from third-party claims arising from your Content, misuse of Services, or violation of laws/third-party rights, including reasonable legal fees.

20. Force Majeure

Neither party is liable for delay or failure due to events beyond reasonable control (natural disasters, war, strikes, major power or internet failures, large-scale attacks, upstream outages), provided reasonable mitigation efforts are taken.

21. Changes to These Terms

We may update these Terms. Material changes will be communicated via the website, portal, and/or email. Continued use after the effective date constitutes acceptance.

22. Governing Law and Disputes

These Terms are governed by the laws of the Arab Republic of Egypt, subject to mandatory protections. The parties will attempt good-faith resolution by contacting [email protected] before escalation. Disputes will be submitted to the competent courts of Giza, Egypt, unless your Order Form states otherwise.

23. Notices

Legal notices to Unisolva must be sent to [email protected] and to the address above. We may send notices to your billing email and/or via the customer portal.

24. Miscellaneous

• Assignment: You may not assign this Agreement without our written consent. We may assign to an affiliate or successor in connection with a merger, acquisition, or asset sale.
• Severability: If any provision is invalid, the remainder remains effective.
• Entire agreement: This Agreement is the complete agreement between the parties regarding Services.